Help Center

For manual transaction done through email invoicing there will be time delay for manually putting your order, we check emailed orders twice a day, soon as we get to it we will reply with email invoice to place order. We have setup for our customers to order online through the online website to have the ability to place orders anytime, from anywhere. Our system is up 24 hours a day, 7 days a week. By ordering online, you will have the peace of mind during your orders process and know that your order will safely arrive at your doorstep. For email orders send details of job and files to neiljouproductions@gmail.com

When choosing the product you want to order, on option 2 under design option, you can change "I'll provide artwork" to "Yes, I need design service" this will update the price with the additional cost of the design service. Once the order has been confirmed we will contact you to collect information to setup design process and email you proofs until you approve the artwork before sending to print production.

You can fill out the contact page to inquire about products/services you don't see online. If you have any files or images you like to attached please send along to get a better understanding of the type of product you are inquiring about. Once message has been sent our team will confirm your request and email you custom estimate for you job. If you like to email us directly for inquiry and estimate you can email to neiljouproductions@gmail.com

No, our policy is required that full payment is required before starting the production on any order.

You may send the files in the following types: pdf, jpg, jpeg, psd, tif, tiff, eps, ai, and png. We prefer that you send .JPG or .PDF files. These files are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.